Education

Why study Service Engineering?

“We are a country of services and it is here that we can gain a competitive advantage with regard to other countries”.

Find out more about this at: https://cincodias.elpais.com/cincodias/2015/06/26/economia/1435313502_955939.html

why at urjc

  • Collaboration agreements with companies in order to allow our students to attain work experience with them.
  • Classes in the centre of Madrid.
  • Educational methodologies that encourage students’ active participation.
  • Activities carried out in conjunction with collaborating companies: work experience, seminaries, visits, etc
  • University teaching staff qualified in Services combined with professionals who are active in the sector.

Professional Opportunities for our graduates

We educate qualified professionals in the production and management of services throughout their entire lifecycle, from their conception to after-sales services, with training in:  

  • Materials: business, computer engineering, etc.
  • Skills: communication, teamwork, leadership, etc.

With a wide range of professional opportunities:

  • Large service sector companies, public administrations and SMEs
  • In various sectors: IT, Logistics, Security, Health, Tourism, Education, Consulting, Banking, etc.
  • Companies of international renown.

Employment opportunities for our graduates. More

master-en-direccion-y-gestion-de-servicios

Master’s Degree in Service Administration and Management (online)

The URJC Master’s Degree in Service Administration and Management is a multidisciplinary programme focussed on training experts in the knowledge and skills required to both design services and the management of teams, departments in service companies.

The Master’s Degree is oriented towards two types of profiles:

  • Bachelor’s Degree graduates, Technical engineers, graduates and equivilant qualifications.  
  • Service sector professionals with accredited experience.

The Master’s Degree is oriented towards graduates, enterprising people, management and workers in general who wish to complete their education in the administration and management of service departments and companies, whatever the sector may be.

Interdisciplinary teaching staff with a wide experience and collaboration with companies of international renown from various sectors (IBM, EULEN, Melia, BBVA, etc).

Esperanza Marcos, Directora

Esperanza Marcos
DIRECTOR – UNIVERSIDAD REY JUAN CARLOS

Juan Manuel Vara
UNIVERSIDAD REY JUAN CARLOS

Aurora Vizcaíno
UNIVERSIDAD DE CASTILLA – LA MANCHA

María Sotelo
UNIVERSIDAD REY JUAN CARLOS

Concepción Chamorro
UNIVERSIDAD REY JUAN CARLOS

Noelia Ruiz
SEIM

Roberto Hens
ALTEN

Lidia González
UNIVERSIDAD REY JUAN CARLOS

Valeria de Castro, Subdirectora

Valeria de Castro
DEPUTY DIRECTOR – UNIVERSIDAD REY JUAN CARLOS

David Granada
UNIVERSIDAD REY JUAN CARLOS

Eloísa Díaz
UNIVERSIDAD REY JUAN CARLOS

Carmen Teno
SEIM

Isabel Soriano
UNIVERSIDAD REY JUAN CARLOS

Jesús Tello
RED.es

María Luisa Medrano
UNIVERSIDAD REY JUAN CARLOS

María Luz Martín
UNIVERSIDAD REY JUAN CARLOS

Marcos López
UNIVERSIDAD REY JUAN CARLOS

Marcos Aza
UNIVERSIDAD REY JUAN CARLOS

Mario Piattini
UNIVERSIDAD DE CASTILLA – LA MANCHA

María del Pilar Talón
UNIVERSIDAD REY JUAN CARLOS

María José Pinillos
UNIVERSIDAD REY JUAN CARLOS

Teresa Puebla
QUOD

  • 1st Term
  • Subjects Cr.
  • Finances 3
  • Operation Strategy in service companies 3
  • Price strategy and business models 3
  • Project Management 3
  • Service governance and quality 3
  • Design and Management of Services I 3
  • Service Analysis 3
  • New tecnhnologies applied to services 3
  • Service culture: New perspectives with regard to the customer 3
  • Talent management tools I 3
  • 2nd Term
  • Subjects Cr.
  • Human Resources 3
  • Corporative social reputation, ethics 3
  • Leadership and strategies for the management of service companies 3
  • Knowledge management, innovation and enterprise 3
  • Service marketing 3
  • Legislation when applied to service companies 3
  • Design and management of services II 3
  • Digital Services 3
  • The globalisation of services and the multi-cultural perspective 3
  • Talent management tools II 3
  • 3nd Term
  • Subject Cr.
  • Seminaries 12
  • End-of-Degree Proyect 18
  • Total of credits 90

You can find out more about this at the following link:  More information

All information related to Admissions and Enrolment can be found at the following link: More information

grado-en-ingenieria-de-servicios

Bachelor’s Degree in Service Science, Management and Engineering

This degree is oriented towards future professionals who will be qualified in the production and management of services throughout their entire lifecycle, from their conception to after-sales services. Students on this course could be:

  • High School Students who have studied any speciality and who have preferably, but not exclusively, obtained an Advanced Level in:
    • Science and Technology
    • Humanities and Social Sciences.
  • Higher Education Students from Training Cycles de Grado Superior
  • Service sector professionals

We value creative people with personal skills for teamwork, communication, etc.

Interdisciplinary teaching staff with a wide experience and collaboration with companies of international renown from various sectors (IBM, EULEN, Melia, BBVA, etc).

First Year
Studies

  • 1st Term
  • Mathematics for computing and services (6 ECTS)
  • Introduction to programming (6 ECTS)
  • Computer Architecture (3 ECTS)
  • Theory of Systems (3 ECTS)
  • Service sociology (6 ECTS)
  • History and fundamentals of Services (6 ECTS)
  • 2nd Term
  • Logic (3 ECTS)
  • Service development (6 ECTS)
  • Emotional inteligence (3 ECTS)
  • Bussines Organisation (6 ECTS)
  • Operative Systems and Networks (6 ECTS)
  • Ethical, legislation-related and professional aspects (6 ECTS)

Second Year
Studies

  • 1st Term.
  • English (6 ECTS)
  • Service design and maintenance (3 ECTS)
  • Databases (6 ECTS)
  • Statistics (6 ECTS)
  • Private Law (6 ECTS)
  • Communication skills (6 ECTS)
  • 2nd Term
  • Information systems architecture (6 ECTS)
  • information systems (3 ECTS)
  • Software engineering (3 ECTS)
  • Operative research (3 ECTS)
  • Economy in Service Sciences (6 ECTS)
  • Bussiness communication (6 ECTS)

Third Year
Studies

  • 1st Term
  • Bussines information systems (6 ECTS)
  • Service engineering (6 ECTS)
  • Technologies for the management of large amounts of data (6 ECTS)
  • Microeconomics (3 ECTS)
  • Service Operation Management (3 ECTS)
  • Projects administration and management (3 ECTS)
  • Leadership and teamwork (3 ECTS)
  • 2nd Term
  • Bussiness Process Engineering (3 ECTS)
  • Service Marketing (6 ECTS)
  • Service management (6 ECTS)
  • Mobile and ubiquitous services (3 ECTS)
  • Person-computer interaction and the multimedia (6 ECTS)
  • Intelligence and business analysis (3 ECTS)
  • Financial Economy and Accounting (3 ECTS)

Fourth Year
Studies

  • 1st Term
  • Business strategic management and consulting for service businesses (3 ECTS)
  • Business architectures (3 ECTS)
  • Optionals. Service application areas (3 ECTS)
  • 2nd Term
  • Business initiative (3 ECTS)
  • Human resources (3 ECTS)
  • Optional. Service application areas (3 ECTS)
  • Annual
  • Service Science and Engineering Seminar (6 ECTS)
  • End-of-Degree Project (6 ECTS)
  • Work experience at companies (24 ECTS)

Taught at: Plaza Manuel Becerra nº 14, 28028 Madrid

  • By Metro: Estación Manuel Becerra L-6 y L-2
  • By autobús (EMT):
    • Calle Doctor Esquerdo: 12, 56, 143, 156, C2
    • Calle Alcalá: 21, 38, 53, 106, 110, 146, 210
    • Plaza Manuel Becerra: 2, 71, 106

Find out more at the following link: More information

All information related to Admissions and Enrolment can be found at the following link: More Information

mooc

Mooc
In the only still unknown education

What is Service Engineering?
Tourism, computing, facilities, banking, consulting, marketing, education… all of these professions have something in common: their business is a service. The service sector represents between 70 and 80 % of the GNP of the economy in Spain and is one of the sectors with the highest rates of employment. Companies, therefore, demand professionals who are adapted to this new reality.

But, what is a service professional?
If you work for a service company, or would like to work in that sector, and you wish to discover the key aspects of the profession, then this is the course for you! The objective of this interdisciplinary course is to introduce you to a new discipline whose aim is to improve the professionalization of service companies by increasing the quality and productivity of this key sector for the economy.

Three companies that are outstanding in different sectors collaborate with the course: EULEN (Facility Services), IBM (IT Services) and MELIA Hotel International (Tourism), and the contents are linked to the educational team’s research.

Find out more at the following link: More information

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